Shipping & Return Policy
The risk of loss and title for all products purchased by you and shipped by Luxinea or one of Luxinea’s vendor partners pass to you upon delivery to the carrier for shipment.
Luxinea may restrict delivery to addresses within the United States, and we are unable to ship to P.O. or A.P.O. boxes. Luxinea will add shipping and handling fees and applicable sales/use tax. Sales tax may be assessed on the shipping and handling fee in certain states, where applicable.
Orders placed are shipped without signature upon delivery. By placing an order, you confirm that the parcel can be left outside the premises of the address provided and you will take responsibility for any loss or damage that may occur.
Luxinea’s Return Policy; Exchanges
Unused, unwashed items purchased through the Site may be returned within thirty (30) days of shipment. In the event where items purchased in a single order are delivered in multiple shipments, the return period starts from the dispatch date of the last shipment. ALL SALE ITEMS ARE FINAL SALE and cannot be returned through the Site. All shipping and handling charges are non-refundable. We reserve the right to refuse the return of goods transmitted and/or shipped after the return period or that are not in their original condition.
You may initiate the return by contacting support@Luxinea.com or (609) 388-1330 with your website order number and returning item to request a RMA number.
Customer Service will issue a RMA number and an optional FedEx or UPS return label. If you choose to use a different shipping method, please ensure tracking is available on the shipment and note that we are unable to reimburse any fees charged for shipping or insurance. Luxinea cannot be held responsible for any items that are lost, stolen or damaged during shipping and will not refund the value of the goods. All return shipping charges are FREE subject to change.