1. NFORMATION COLLECTED
Luxinea collects personally identifiable information that can be used to identify or contact our customers or account holders (“Personal Information”), primarily for order fulfilment and promotional purposes. We also collect non-personally identifiable information from visitors to our Site to improve their experience while visiting our Site.
We collect the Personal Information about you that you voluntarily submit to us, by, for example, signing up for our newsletter or registering an account. The types of information that may be requested include your name, address, e-mail address, and telephone number. For example, when you create an account with Luxinea we ask you to provide your name, email address, mailing or shipping address, phone number and, optionally, your date of birth. Creation of an account with Luxinea may be required to use certain features of the Site. You may also voluntarily add your payment data to your account. If you are making a purchase, we will also ask for you for credit card information, billing address and shipping address and other information as may be necessary to process the payment, such as credit card expiration date, security code, and account holder information. If you contact us for customer service assistance we may request your name and certain other information as may be necessary to assist you with your request or order.
Other Personal Information that Luxinea collects include your IP address and geo-location information.
2. INFORMATION FROM CHILDREN UNDER 13
If we become aware that a child under thirteen has provided us with personally identifying information we will take commercially reasonable steps to delete or remove it from our systems. If a parent or guardian becomes aware that a child under thirteen has provided us with his or her personally identifiable information, the parent or guardian should contact us to remove the information and opt out of promotional opportunities. Upon receiving such a request, Luxinea will use all commercially reasonable efforts to ensure that the information is removed from our records.
3. USE OF INFORMATION
In general, Luxinea will only use the information you provide for the purpose for which such information was provided. We use the information that we collect, including Personal Information, in the following ways:
Operations. Luxinea uses your Personal Information to provide, maintain, improve and develop our Site, and to provide information, products, support or services that you request from us, to fulfill any other purpose for which you may provide the information, and to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections.
Customer Support. If you have a problem, comment, or request concerning the Site or your purchase, we will use the contact information provided by you to respond to those problems, comments, or requests.
Marketing/Remarketing, Sales Recovery and Promotions. If you have provided your contact information to us, and have agreed that we may use the information to contact you for marketing purposes via direct mail, email, telephone, text-messages, or other communication methods, we may use the contact information to send you such information. For example, we use our Site to send emails to users who have added items to their shopping carts but did not check out.
Luxinea may also use third party remarketing services, including Google Ads, to advertise on third party websites. We advertise to you based on your prior visits to our Site when you haven’t completed a task, such as leaving the Site without completing a purchase or registering an account. The advertising could appear on a Google search results page, or a site in the Google Display Network. This allows us to make special offers to those who have shown interest in our service.
Users may opt-out of receiving future mailings from Luxinea and its third party service providers by following the instructions set forth in the opt-out section below.
Improving Site Accessibility and Usage. Luxinea uses Usage Information generally to improve the accessibility, usage, and productivity of our Site. We may use Usage Information in our analysis of Site usage and access, and may provide you with customized advertising, marketing, content or information.
Non-personally identifiable demographic and profile data is used to tailor your experience at our Site, showing you content that Luxinea believes you might be interested in. This information may also be shared with advertisers on an aggregate anonymous basis.
We also use a third-party web analytics services, including Google Analytics and Shopify Analytics, to measure, analyze and report on access to and usage of our Site. These tools help us understand and improve upon customer experience on our Site.
Your payment card information is not collected by these services. The information generated by the Google Analytics cookie about visitors to the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google.
If you would like to opt-out of these analytics services, please see the section below on your Right to Opt-out.
4. SHARING OF YOUR INFORMATION
Luxinea may share certain information that we collect or that you provide, including Personal Information, under the following circumstances:
With your consent. We may disclose your Personal Information to third parties with your consent, or if we notify you that the information you provide will be shared in a particular manner and you provide such information voluntarily without objection.
With our Third Party Partners. We may engage subcontractors, service providers and other third parties to help us with payment processing, order fulfillment, marketing and promotion, or to deliver, maintain, upgrade, create, or improve the Site, and these parties may have access to certain of your information in the course of providing such services. We may share your information with third parties in connection with our analysis of Site usage. In the event you do not agree to any such disclosure, you may contact us as discussed below to modify or delete the information we hold.
Luxinea reserves the right to share any information that is anonymized or that is not deemed Personal Information.
5. DATA RETENTION
We will only retain your personal information as long as it is necessary to fulfill the purposes for which it was collected unless a longer retention period is required or permitted by law. For example, we will retain your Personal Information as long as your account remains active.
You may choose to disable, block or delete some or all cookies through your web-browser has settings. Follow the instructions provided by your browser (usually located under “Help”, “Tools”, or “Settings”) to enable, disable, block or delete cookies.
Luxinea takes commercially reasonable steps to insure the safety of your Personal Information. We employ industry standard technical, administrative, and physical security measures to protect against the loss, misuse and alteration of the information under Luxinea’s control.
Unfortunately, there is no such thing as "perfect security" on the Internet, and no data transmission can be guaranteed to be completely secure. While we strive to protect your data from unauthorized use or disclosure, Luxinea does not warrant or guarantee the security of the data that you provide to us. Any transmission is at your own risk.
8. LINKS TO OTHER WEB SITES
Our Site may contain links to websites operated by third parties. Luxinea is not responsible for the privacy practices or the content of any third party websites. Customers and visitors who link to third party websites from the Site should check the privacy and security policies of such third party websites to understand the policies and practices of such third party websites as we are not responsible for those policies and practices. Customers and visitors who access a linked site may be disclosing their private information to the owner of such third party websites. Please review these policies before you submit any personal data to these websites. It is your responsibility to keep such information private and confidential.
9. ACCESSING, CORRECTING OR UPDATING YOUR INFORMATION
Luxinea encourages you to keep your Personal Information up to date. You may request access to your Personal Information to ensure the accuracy of the information, as well as to make any change or correction as necessary. Unfortunately, to the extent that such information is also stored in other databases, Luxinea cannot ensure that such corrections, deletions or updates will reach the other databases. Luxinea will use commercially reasonable efforts to ensure that your information is corrected in our records upon receiving such a request.
10. RIGHT TO OPT OUT
You may opt-out of receiving communications from our partners and/or from us, by the following means: (1) send an e-mail to privacy@Luxinea.com, (2) log into your account by clicking My Account and uncheck the box next to Newsletter, or (3) choose Unsubscribe in the footer of any email or newsletter sent by us or our partners.
If you would like to opt-out of Google Analytics you can download and install the add-on for your web browser at:
11. CALIFORNIA RESIDENTS’ PRIVACY RIGHTS
California Civil Code Section § 1798.83 permits users of our Site that are California residents to request certain information, including the categories of personal information disclosed to third parties for their marketing purposes and the names and addresses of those third parties, regarding our disclosure of personal information to third parties for their direct marketing purposes. If you are California resident and would like to make such a request, please submit your request via email to privacy@Luxinea.com.
Some Internet browsers include the ability to transmit "Do Not Track" signals. Our Site does not currently process or respond to “Do Not Track” signals. To learn more about "Do Not Track", please visit “All About Do Not Track”.
12. PUBLIC FORUMS
The Site may make chat rooms, forums, message boards, and/or news groups available to its users. The Site also links to Luxinea’s various Social Media sites that contain public information. Luxinea has no control over information placed on any such pages. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information. Luxinea cannot and shall not be responsible for any such disclosure.
14. CONTACT US
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Website, you can contact us at privacy@Luxinea.com.